Refund policy

If you would like to return your order for any reason, please contact us within 15 days of purchase.

To return a purchase, please email us at Customer Service Department info@boo-oh.com. We will confirm your request and reach out with full return instructions including the return address. Please do not return your order to the sender's address - the warehouse that shipped your order may not be the warehouse that will accept your return. Please note that we only issue refunds on items that are unused and undamaged, unless the item arrived damaged. Items that are returned with dirt, dog hair, slobber, or any other unsanitary condition may not be eligible for a refund.

After the refund has been processed, a credit will automatically be applied to your credit card or original method of payment. Refunds are typically issued within 5 business days from confirmation at the warehouse.